Apple resolved a massive outage that impacted services like Apple Music, iCloud, Apple Mail, Apple TV Plus, and App Store on Monday. Several Apple users, including corporate employees, were left high and dry as Apple servers were down for a good chunk of Monday. Apple resolved the network outage after a few hours and said that the outage, which knocked some of its popular services globally, originated from a domain name system, otherwise known as DNS.
On Monday, Apple’s major services, including the App Store, stopped working and the impact was felt by not only the customers but also Apple’s employees. According to Bloomberg, the server issues in Apple’s network stopped corporate employees from working from home, while retail staff had to switch to pen and paper to register new customers and product service-related complaints. The outage prevented important customer services, such as product repairs and swaps and item pickups, at Apple’s physical stores.